What are your candles made from?
We use a high quality apricot coconut soy wax. We pride ourselves in protecting the air so we want to make
sure there are no toxins released as you burn your candle. Our wicks are natural cotton and our wood wicks
are made from softwood from maple trees.
Our fragrances are natural as well with no chemical additives to ensure you breath in clean aromas.
What is the best and the safest way to burn my Jellis Candle?
We recommend a burn time of 5 -6 days. Avoid leaving candle unattended especially around children and pets.
How Long do they last?
Burn time all depends on how long you burn your candle. Our approximate burn time is 60 hours per candle.
What is the average shipping time?
3 -5 calendar days for pre-made and restored candles. 7 - 10 calendar days for custom candles.
What is your main focus?
To give our customers a top quality, great smelling, safe candle at an affordable price and ensure that we execute
our vision by giving you EXACTLY what you ask for!
I’m confused on your ordering Process ? Can you explain in detail how your website works ?
We are the most flexible and understanding candle company you’ll ever shop with.
For our expert ordering customers we offer the option to add a custom candle or premade candle to the cart and
check out with our on site payment option.
However for our customers who prefer the more convenient way of (i.e. Venmo, Cashapp, PayPal) you may also pay
that way. (See links and payment methods below) If you would like to special request a candle jar, color or scent
you don’t see listed or prefer another payment method you may fill out our form above and let us know what kind of
candle you’d like or what kind of payment method you’d like to use and we’ll get it done!
*Note If you’d like to use a different payment method DO NOT add items to the cart, ONLY fill out the form.
When I burn my candle why does it seem so oily?
We only use all natural wax in our candles most candles that melt down in a thick texture have unsafe additives
and chemicals such as paraffin wax.